Support
Have a question about Horizon? Find answers below or reach out directly. We're here to help.
Frequently Asked Questions
Quick answers to the most common questions about Horizon.
Troubleshooting
Common issues and how to resolve them.
Events not showing up
Make sure Horizon has calendar access enabled in Settings > Privacy & Security > Calendars. Also verify that the calendars you want to see are enabled in Apple Calendar.
Categories seem incorrect
You can manually override any category by tapping on an event in Horizon. Adding keywords to categories in settings helps improve accuracy over time.
Widgets not updating
Widget updates are managed by iOS and may be delayed. Try removing and re-adding the widget, or ensure Horizon has Background App Refresh enabled in Settings.
Notifications not arriving
Check that notifications are enabled for Horizon in Settings > Notifications. Also verify that the notification timing for each category is configured in Horizon's settings.
Still need help?
If you can't find what you're looking for, reach out to us directly. We typically respond within 24 hours.
support@horizoncalendar.io